Shipping policy

SHIPPING POLICY

Order Processing
Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may occasionally be extended due to order volume, inventory availability, weather, carrier disruptions, or other circumstances outside our control.

Domestic Shipping
Apex Rejuvenation Research ships eligible products throughout the United States using available tracked shipping services. Shipping options, costs, and estimated delivery times will be displayed at checkout when available.

Delivery estimates provided at checkout are estimates only and are not guaranteed.

Tracking Information
When tracking is available, customers will receive tracking information after the order has been fulfilled. Please allow time for the carrier to scan and update the shipment after the tracking number is created.

Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if an address needs to be corrected.

Once an order has been shipped, we cannot guarantee that an address can be changed or redirected. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Delayed Shipments
If a shipment appears lost or significantly delayed, please contact us with your order information. We will work with the shipping carrier to investigate the shipment.

Refunds or replacements for packages considered lost in transit will be evaluated after the carrier investigation is completed.

Packages Marked Delivered
If tracking shows that an order was delivered but you cannot locate the package, please first check around the delivery location, household members, neighbors, mailroom, front desk, or other secure delivery areas.

Please contact us promptly if the package still cannot be located. Packages confirmed as delivered by the carrier are not automatically eligible for replacement or refund, but we will review individual circumstances when appropriate.

Damaged Shipments
If products arrive damaged, please contact us within 48 hours of delivery and provide your order number along with clear photographs of the package and affected items. Verified shipping damage may qualify for replacement or refund in accordance with our Return and Refund Policy.

International Shipping
International shipping may be available for certain products and destinations. Availability will depend on the destination country, carrier availability, applicable regulations, and product restrictions.

International customers are responsible for determining whether the products they order may legally be imported into their country and for complying with all applicable customs and import requirements.

Customers are also responsible for any duties, taxes, brokerage fees, permits, or other charges imposed by the destination country.

Customs delays or clearance cannot be guaranteed by Apex Rejuvenation Research.

Shipping Restrictions
We reserve the right to refuse or cancel shipment to any jurisdiction where shipping a particular product may be prohibited, restricted, or otherwise impractical.

Product Storage After Delivery
Customers are responsible for following any applicable product storage and handling information after delivery. Apex Rejuvenation Research is not responsible for product deterioration caused by improper storage or handling after successful delivery.

Research Use Only
Products sold by Apex Rejuvenation Research are intended solely for laboratory research purposes and are not intended for human or veterinary use, consumption, diagnosis, treatment, or therapeutic application.

Questions
For questions regarding an order or shipment, please contact Apex Rejuvenation Research through the contact information provided on our website.